Customer Support (Full-time) 

This is a customer support position supporting customers of EnglishCentral, an online English learning resource with more than 670 educational institutions in Japan and over 8 million users globally.

Job Description

This is a customer support position where you will work with our Japanese team and overseas staff to respond to inquiries received mainly from Japanese customers by phone or e-mail, as well as back-office work such as procedures for starting to use the service, translating the site, and improving operations. If you have the mindset that you want to work by making the most of your English skills, want to improve them, want to help customers, and want to be involved in English education in Japan, you are welcome to apply, even if you have no experience!

  • Respond to emails and phone calls from school and business customers

    We will respond to contacts from school and company personnel and from learners who are using our services.
    In order to respond to inquiries, you will communicate in English with our overseas staff to find the cause of the problem, solve the problem, and make suggestions regarding its use.


  • Procedures for starting to use

    We will prepare your account and set up your classes with EnglishCentral before your school or business begins using the service.


  • Planning and proposal of service improvement

    You are expected to make suggestions for improvement based on inquiries from customers and things you notice while using the service yourself.
    In this environment where people can freely express their opinions, they can discuss their own proposals with overseas staff, and if their opinions are accepted, they may actually be reflected in the product.


  • Quality Assurance

    When a new feature is released, we test it for glitches and other problems.
    It is one of the privileges of customer support to be the first to experience the latest features.
    It is also a privilege of customer support to be the first to access the latest features.


  • Creation of manuals and usage videos

    We will create internal manuals as well as manuals and videos that users will be comfortable using.


  • Visits to schools and companies, proposing how to use the system

    Conduct online information sessions for teachers at schools considering EnglishCentral, or visit them in person to explain how to use the system. We will conduct online information sessions for teachers who are considering using EnglishCentral, and we may also visit schools to explain how to use the system.
    Although online, EnglishCentral allows us to speak directly with people who are actually using the system.

Other duties may be assigned, such as

  • On-site translation and confirmation of Japanese translation
  • Other tasks requested by sales representatives, etc.

Application Requirements

【Required Experience and Skills】

  • English proficiency of TOEIC 850 or above
  • Able to communicate in English
  • Have given a presentation in English (e.g., within a school class)
  • Have worked in customer service for at least 2 years
  • Able to handle customer service tasks in English (face-to-face, phone, email)

【The kind of person we are looking for】

  • Able to think logically
  • Not afraid of communicating with others
  • Understand the importance of being involved in a wide range of work and enjoy working independently in a variety of areas, including those in which they have no experience

【Post-Employment Careers】

  • Vertical Carrier
    In the future, promotion to head of the customer support department or head of business is possible.
  • Side carrier
    In the future, the company may change to another type of job depending on the individual’s desire and aptitude.

【Skills acquired】

  • You will be given discretion and required to act independently, which will give you the skills you need to take on future management positions.
  • You will acquire effective English language skills for practical use.

Would you like to work with us?

treatment

【Vacation】
Full two-day week off (Soil Day)
Summer vacation available (3 days, taken between July and September)
Year-end and New Year vacations (December 30 – January 3)
Refreshment leave system (2 days, after the third year of employment)
Maternity and paternity leave system has been used

【office (business, working) hours】
10:00-19:00
Flextime system (core time 11:00-16:00)
Telecommuting system available

【annual income】
Negotiable depending on skills and experience

【Salary increase, bonuses, etc.】
Salary increase once a year, temporary bonus system available

【Various insurances, etc.】
Health insurance, unemployment insurance, workers’ accident compensation insurance, employees’ pension

【Post-employment training / follow-up system】
Basic training 1-3 months + on-site accompaniment (OJT)

【various allowances】
Transportation allowance (up to 20,000 yen per month)
Housing allowance (within 5 stations from work location, 30,000 yen/month)
Social insurance provided (employee pension, unemployment insurance, health insurance, workers’ accident compensation insurance).

Message from Recruitment

  • English is used daily
    I want to gain work experience using English, improve my English skills, and work in a job that makes use of my English skills!
    We hope that you will be able to demonstrate your desire to learn English at EnglishCentral.
  • Get access to the latest features before anyone else
    Experience the latest features before releasing the product to customers.
  • Your opinion affects 8 million users worldwide
    By requesting improvements or suggesting new features, your feedback may be incorporated into the product.
    We are looking for people who are willing and able to make suggestions.
  • A flat environment where you can freely express your opinions.
    As a company that takes on new challenges, it is an environment where the best opinions are adopted regardless of age or position.

I want to change Japanese education with ICT!
If you have a passion, we would love to work with you.